For those of you who are not aware there is an excellent freeware and opensource application known as LiveZilla. LiveZilla is unique in the fact that it is open-source without limiting the features to the degree that many of the open-source live help applications do. It includes a full desktop chat application for your support staff and allows unlimited logins. Your users will be presented with an attractively designed chat window which utilizes AJAX and JavaScript to function. This allows them to chat with your support staff instantly.

The Ecommerce Templates Search Enhancement Add-on is a small add-on which allows you to setup an autocomplete for your search results. With the release of version 5.9 cEdit Software has made the decision to release this add-on freely. The add-on provides a list that drops down of search results using AJAX based on the query provided. This is a similar effect to what is seen from search engines such as Google and Yahoo. The newest version also has the product image included in the dropdown list.